Skip to main content

Setting Up Your File Share

Learn how to set up secure file transfer with OpenPortal (openportal.to) for submitting credit reporting files to GoFinFi.

Overview​

GoFinFi uses OpenPortal for secure, encrypted file transfers. This guide will walk you through the setup process to ensure smooth data transmission.

Prerequisites​

Before you begin, make sure you have:

  • Completed bureau credentialing process
  • Received your OpenPortal credentials from GoFinFi
  • Prepared your credit reporting files (Metro 2® format or using our workbooks)

Step 1: Access OpenPortal​

  1. Navigate to openportal.to
  2. Enter the credentials provided by your GoFinFi account manager
  3. Complete two-factor authentication if enabled

Step 2: Initial Configuration​

Set Up Your Organization Profile​

  1. Log into OpenPortal
  2. Navigate to Settings > Organization
  3. Verify your organization details
  4. Set up authorized users who can upload files

Configure Notification Preferences​

  1. Go to Settings > Notifications
  2. Set email alerts for:
    • Successful file uploads
    • File processing status
    • Error notifications
  3. Add team members who should receive notifications

Step 3: Uploading Files​

Manual Upload​

  1. Click Upload Files from the dashboard
  2. Select your Metro 2® file or completed workbook
  3. Choose the appropriate destination folder:
    • consumer/ - For consumer tradeline data
    • rental/ - For rental payment data
  4. Click Upload and wait for confirmation

File Naming Convention​

Use this naming format for consistency:

[YourCompanyName]_[ReportType]_[YYYYMMDD].txt

Examples:
GoFinFi_Consumer_20250103.txt
GoFinFi_Rental_20250103.txt

Step 4: Automated Integration (Optional)​

API Integration​

For high-volume reporters, GoFinFi offers API integration:

  1. Request API credentials from your account manager
  2. Review our API Documentation
  3. Implement automated file submission
  4. Test in sandbox environment before production

Scheduled Uploads​

Set up automated scheduling:

  1. Contact GoFinFi support to enable scheduled uploads
  2. Configure your submission frequency (daily, weekly, monthly)
  3. Set up automated file generation on your end
  4. Monitor upload logs for successful transmissions

Step 5: Verify Successful Transmission​

After uploading files:

  1. Check the Upload History tab in OpenPortal
  2. Verify file status shows as "Processed"
  3. Review any error messages or warnings
  4. Contact GoFinFi support if issues arise

File Specifications​

Supported File Types​

  • Metro 2® format (.txt)
  • Excel workbooks (.xlsx) - using GoFinFi templates
  • CSV files (.csv) - with proper formatting

File Size Limits​

  • Maximum file size: 50 MB
  • For larger files, contact support for bulk upload options

Encoding​

  • UTF-8 encoding required
  • Line endings: Windows (CRLF) or Unix (LF)

Security Best Practices​

  1. Credential Management

    • Never share OpenPortal credentials
    • Use strong, unique passwords
    • Enable two-factor authentication

  2. Data Security

    • Encrypt files before transmission (handled by OpenPortal)
    • Do not send files via email
    • Store backups securely

  3. Access Control

    • Limit OpenPortal access to authorized personnel only
    • Review user access quarterly
    • Remove access for departed employees immediately

Troubleshooting​

Common Issues​

File Upload Fails

  • Check file format matches specifications
  • Verify file size is under limit
  • Ensure stable internet connection

Authentication Errors

  • Verify credentials are correct
  • Check if account is active
  • Contact GoFinFi support to reset password

Processing Errors

  • Review error logs in OpenPortal
  • Check data formatting in your file
  • Consult Metro 2® format guide

Support​

Need help with file share setup?

  • Email: support@gofinfi.com
  • Phone: 1-800-XXX-XXXX
  • Live Chat: Available in OpenPortal dashboard

Next Steps​

After setting up your file share:

  1. Submit your first test file
  2. Review processing results
  3. Set up dispute management workflow
  4. Schedule regular data submissions